Letters to the cooks
Different questions have different fastest doors. Here is which one to knock on so the answer does not have to travel.
About an order
Payment, delivery and the parcel itself all live with our retail partner, because the order does. The message center inside your order history with them reaches the people who can actually see the order, and they answer quickest for exactly that reason.
About the sauce
Most dosing questions are already answered in the stovebook, and the drop counter turns them into a number for your own pot. The asked-over-the-stove page collects the short answers in one place.
About this catalogue
Notes about the catalogue itself, a figure that looks off or a page that reads wrong, travel best on paper. Letters reach the kitchen at the address printed on every label: HV Food Products Company, Oakland, CA 94612.
That address is a letterbox, not a shop door. No counter sits behind it, nothing is stocked or tasted there, and a bottle on its way back belongs with the retail partner’s returns route, not in the mail to Oakland.