If the bottle goes back
It happens: a double order, a size misjudged, a jar that arrived worse for the ride. The way back runs through the store the bottle came from, and it is short.
The route
Open your order history in the store the bottle came from, pick the order, choose the return option. It issues the label and the instructions, you hand the parcel to the drop-off point, and the money side settles by its printed rules once the bottle lands back.
Broken on the road
A cracked bottle does not need a journey back to be believed. Photographs sent through the message center on the order usually settle a damaged arrival without you leaving the kitchen.
What we can honestly promise
The window, the conditions and the money side are the rules of the store that filled the order, shown at checkout and in your order history. We do not set them, so we will not paraphrase them here; the printed version is the one that counts.